- General neurology
- Multiple Sclerosis
- Parkinson’s disease
Telephone: 9329 0007 (an answering machine is always at the ready to take your message should staff be unable to take your call).
Website: An online enquiry can be made via the MGV’s website (http://www.medicalgroupvictoria.com.au ).
Please note, the website address previously utilized by Melbourne Neurology Group has been purchased/retained and which has been kept active for ease of use by patients and referring doctors.
Fax: unavailable/not utilized.
Mail: Hard copy mail should be directed to Mayfair Centre, 7th floor, 766 Elizabeth Street Melbourne 3000. Ensure mail is addressed to individual clinicians.
New patients wishing to appoint with any of the clinicians must forward through a valid referral for review and triaging. Appointments are unable to be made without the availability of a valid referral. A referral is also required for patients to claim via Medicare.
Whilst staff make all reasonable attempts to remind existing patients of the need for renewed referrals, patients are personally responsible for ensuring they have a valid referral at any given time so as to receive a Medicare rebate.
All clinicians within Medical Group Victoria charge private fees and which are payable in full on the day of service. A receipt will be provided by staff for claiming purposes through Medicare.
Bulk billing is not available within any of the clinicians’ practices.
By way of courtesy, practice staff attempt to remind all patients of upcoming appointments, however this courtesy should not necessarily be relied upon and it is an individual patient’s responsibility to record (and attend) any appointments made in their name.
Unless extenuating circumstances prevail, a fail-to-attend fee will be charged should a patient not attend their appointment and without 48 hours prior notification having been provided to the practice.
Requests for NDIS, VicRoads & Superannuation Reports
Patients requiring assistance with, or provision of, NDIS reports, VicRoads reports or superannuation reports are required to notify practice personnel of their individual requirements. A separate appointment (to that of a usual medical appointment) must be arranged and a fee apportioned accordingly. This affords both the clinician and patient ample time to review report requirements and to finalise in a timely manner.
All personnel within Medical Group Victoria (clinicians and administrative personnel) strive to ensure patients are satisfied and happy with the level of service and information provided. Despite best efforts, on occasions, this may not be achieved. Any valid complaints about the practice experience should be made in writing (by mail or email) to the practice and addressed to “The Manager” and marked “private & confidential”. Relevant details of the nature of the complaint, such as timelines and the clinician being consulted with, should be included.
Complaints relating to medical management within the practice will be confidentially reviewed by the manager and directed to the clinician in question. A timely response will be provided (by mail or email) to the sender.
Should the person making the complaint feel dissatisfied with in-house complaints management, contact can be made with the following entities and assistance sought.
Health Complaints Commissioner
AHPRA (Australian Health Practitioners Regulation Agency)