Privacy policy


The Australian Privacy Principles protect the rights of the patient with regard to the use of information provided to us and also provided to patients with the right to review their own record and correct any issues they believe to be incorrect. It is the aim of this practice to follow the rules and ensure that any information you divulge is kept in strictest confidence.


Within Melbourne Neurology Group all patient information is kept in an electronic file (database) that is securely stored. Only clinicians and administrative staff have access to the files. By attending a consultation with your clinician you are consenting to the collection of your health information. This is required for the clinician to provide quality health care. We will record information in your electronic file. If there is information you do not divulge, that information cannot be considered in the management of your medical problems.


All personal information is kept up to date, and all results and correspondence are filed properly. Information will be forwarded, in the course of normal medical management, to your referring doctor and any other health care professional you care to nominate. Your information may also be disclosed to another doctor if further tests are required (the need for such tests will always be discussed with you). Any information you do not want divulged should be clearly identified at the time of consultation.


We will seek your written consent before releasing your information to any other party, unless it is a medical emergency.


As per the appropriate legislation, when we are directed to do so for legal purposes, information may be divulged to a Court or its officers. Information may also be disclosed to medical defence organisations, insurance companies and lawyers, without obtaining prior consent, in rare circumstances.


The Australian Privacy Principles provide the patient with the right of access to the information accumulated by this practice. It is our policy that this will be made available to the patient on request. A charge may be rendered to cover the costs of retrieving and copying the information, and for the doctor’s professional time if there is any requirement for the preparation of specific reports.


Our concern is that the best standard of care be provided to you as a patient, and that confidentiality be maintained at all times in keeping with the Australian Privacy Principles and in line with the appropriate legislation. Your personal information is treated with respect and great care at all times.


If you have any concerns about your privacy, please discuss these with your clinician.